Refunds and Returns Policy

At CDPON, we strive to ensure your satisfaction with every purchase. This Refunds and Returns Policy outlines our procedures for refunds and returns.

Eligibility

To be eligible for a refund or return:

• The item must be unused and in the same condition as received.
• You must provide proof of purchase, such as a receipt or order confirmation.

Refund Process

1. Initiating a Refund:
   • Contact us within [number] days of receiving the item to initiate the refund process.
   • Provide details of the issue and proof of purchase.
2. Evaluation and Approval:
   • We will evaluate your request and notify you of the approval or rejection.
   • Approved refunds will be processed within [number] days.
3. Refund Method:
   • Refunds will be issued via the original payment method or as store credit, as agreed upon.

Returns Process

1. Initiating a Return:
   • Contact us within [number] days of receiving the item to initiate the return process.
   • Provide details of the reason for the return and proof of purchase.
2. Return Shipping:
   • You are responsible for return shipping costs, unless the return is due to our error.
3. Evaluation and Processing:
   • Once we receive the returned item, we will inspect it and notify you of the status of your return.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:

• Phone: +33 835 19 00
• Email: info@cdpon.org

Effective Date: [12-07-24]